Legals

Privacy

At Casa Pura Vida we are committed to protecting your privacy.

Casa Pura Vida observes the confidentiality of each and every client and guarantees the privacy of all databases and client lists. The database records remain the property of each client and will not be given or shared with any other company or individual.

Email Marketing

By registering your contact details with Casa Pura Vida you may occasionally receive emails from us detailing special deals or information which may be relevant to you. You can unsubscribe from our mailing list at any time.

Personal Information

You voluntarily provide personal information, such as your email address, in order to receive further information. We may collect and use this information to respond to your request. Casa Pura Vida will not share your details with any external agents and or third parties.

Cookies

Like most Internet sites, we use “cookies” to enhance user’s experience on the Web. We cannot use these cookies to personally identify you in any way. We use information from our Web site log files to understand how visitors use our site and to recommend future site improvements. No personally identifiable information is used in these analyses.

 

Terms and Conditions

Booking deposit

In order to confirm a booking, a deposit worth 30% of the total booking amount. If you book within a period of 30 days before the date of arrival the full booking amount must be paid by bank transfer .
Once the booking deposit is received the booking will be valid and you will receive a written confirmation sent by email.

Residual amount

The remaining amount (70 % ) must be paid upon check-out.

Other charges

Meals and drinks (except breakfast) are not included in the room rate and are settled at the end of your stay . Payments can be made on the spot in cash or by credit card ( Maestro and Visa) . For payments by credit card , the bank charges a fee of 0.80% . We reserve the right to modify the prices for meals and drinks at certain times without prior notice.

Cancellation

In case of cancellation the following conditions apply regardless of the reason for the cancellation. We urge you to ensure a reliable travel and / or cancellation insurance .
We must be informed of a cancellation in writing (via email). You will receive an email within 24 hours to confirm.

In case of cancellation
up to 30 days before date of arrival :
refund of 20 % of the booking deposit
from 29 days to 0 days before date of arrival :
no refund of the booking deposit
+ Charging 50 % of the balance
If you decide to cancel, once on site, you will not receive any refund and need to pay 50% of the cost for the remaining booked days.

Arrival and departure

The rooms are available from 14:00 on the day of arrival and must be vacated at 11:30am on the day of departure at the latest. Other time arrangements are possible ( if available ) , but must be confirmed by us in advance .
You agree to the above conditions by paying the booking deposit.